1. An employee of the relevant authority submits a grievance request on behalf of the beneficiary to assist them, attaching the required photos along with the record.
2. A unique serial number is assigned to the request and saved.
3. The request waits for confirmation from the beneficiary.
4. Alternatively, the beneficiary can submit a new grievance request, attaching the required photos along with the record, or confirm the request submitted by the employee of the relevant authority.
5. The request is then referred to the committee secretary.
6. The committee secretary receives the request, verifies its data and attachments, and then takes one of the following actions:
7. Request the beneficiary to complete the required documents.
8. Refer the request to the relevant authority with notes for clarification.
9. Refer the request to the committee head.
10. Reject the request.
11. The beneficiary completes the required attachments.
12. The employee of the relevant authority records the clarification on the request and refers it directly to the committee head.
13. The committee head reviews the request and takes one of the following actions:
14. Approve the request.
15. Refer the request to the employee of the relevant authority with notes for clarification.
