Guest Service Center

Guest Service Center at Riyadh Municipality

The Guest Service Center at Riyadh Municipality serves as a primary reception point for beneficiaries, providing them with comprehensive support and assistance to ensure an outstanding service experience. The center aims to enhance beneficiary satisfaction by offering immediate and effective solutions to their inquiries, feedback, and complaints related to the Municipality’s services.
It offers municipal services to all beneficiaries, including visitors, the elderly, and people with disabilities, responding to all inquiries and ensuring effective communication through a team of qualified service staff. The center also receives service requests, directs them to the appropriate departments, coordinates appointments for meetings with officials according to an approved schedule, and operates a dedicated system for documenting requests and actions.

Center Objectives:

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  • Elderly Citizens’ Track
  • Center Achievements
  • Visit Statistics
  • Appointment with an Official
  • Appointment with Service Representatives
  • CRM System Dashboard

Key Responsibilities of the Center:

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  • Receiving beneficiaries and directing them to the relevant departments within the Municipality.
  • Responding to general and service-specific municipal inquiries.
  • Following up on complaints and feedback, working on their resolution in coordination with relevant departments.
  • Providing technical support to beneficiaries regarding the Municipality’s electronic services.
  • Monitoring beneficiary experiences and proposing continuous improvements based on their feedback.

Center Features:

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  • A modern and welcoming environment ensuring swift service delivery.
  • A highly qualified and professionally trained team capable of handling various service requests.
  • Utilization of advanced digital systems for accurately documenting and tracking requests with full transparency.
  • Direct connectivity with all Municipality sectors to expedite the completion of transactions.

Elderly Citizens’ Track:

• Special care and prioritization for elderly beneficiaries to ensure seamless and comfortable access to all services.

Through the Guest Service Center, Riyadh Municipality aims to strengthen its relationship with the community and achieve the highest standards of service quality, aligning with the goals of the Digital Transformation Program and Saudi Vision 2030.