HH Prince Dr. Faisal bin Abdulaziz bin Ayyaf, Mayor of Riyadh Region, launches the Riyadh Municipal Transformation Program, which aims to keep pace with the rapid growth and qualitative development that the capital is witnessing . This program comes in line with the Kingdom’s Vision 2030 objectives, in response to the needs of the city and in line with its aspirations, befitting its global status, and raising the level of interaction and readiness to provide services that match the scale of current and future projects, as well as the global events hosted — and planned to be hosted — by Riyadh in the coming years.
Driven by this ambition, the Riyadh Region Municipality (RRM) has worked on the Riyadh Municipal Transformation Program, which revolves around improving the operational efficiency of the city, enhancing the quality of services provided to beneficiaries, and aligning them with the needs of residents and the unique characteristics of each geographical District of Riyadh. This is achieved by transforming all of Riyadh’s 16 sub-municipalities into 5 empowered Districts that provide both direct and indirect municipal services within specific zones of the city. The program also introduces new entities under the name “Madinty Offices,” designed to engage with residents, be closer to them, and enhance their experience with the (RRM) through customer service and community participation activities.
This program reflects the strategic positioning adopted by the Municipality, based on the concept of decentralization, by redefining its internal structure into three main organizational levels: the strategic and supervisory level represented by the Municipality’s business agencies; the operational level represented by the empowered Districts overseeing specific geographical areas of the city; and the representational level embodied in “Madinty Offices,” which serve as the first point of interaction with beneficiaries, providing customer experience services and facilitating community engagement.
Riyadh Municipal Transformation Program has encompassed several tracks pursued by the (RRM), starting from design and implementation tracks to the development of organizational, technical, and human enablers, along with improving the work environment to ensure effective and sustainable implementation and achieve the program’s intended outcomes.
Riyadh Region Municipality (RRM) affirmed that this program represents a fundamental transformation in the municipal system of Riyadh, contributing to improved quality of life, consideration of the needs of each neighborhood, effective and swift responsiveness, and enabling active community participation that helps build an interactive and integrated urban society, ultimately achieving the highest levels of satisfaction for the residents and visitors of Riyadh.
“Riyadh Municipal Transformation” is one of the most important strategic programs of the Riyadh Region Municipality, reflecting its vision of being a pioneering Municipality for a prosperous and sustainable city, elevating the quality of life, and fulfilling its mission to advance Riyadh by enhancing sustainable urban development, providing high-quality services, and building effective partnerships toward a vibrant society.