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Together We Make a Difference: A Map of Community e-Participation Initiatives by Riyadh Municipality
As part of Riyadh Municipality’s commitment to enhancing community e-Participation and improving service quality, the e-Consultation service has been launched through the Tafaul platform. This service provides an effective communication channel between the Municipality and citizens and residents, contributing to informed decision-making and the development of initiatives and urban projects.
Objectives of the e-Consultations:
Promote the principle of transparency and involve the community in shaping future directions.
Gather insights and suggestions from beneficiaries regarding services and projects.
Facilitate citizens’ voices and empower them to influence decisions related to the city.
Ensure direct interaction between the Municipality and the community through flexible and fast tools.
Support innovation and adopt community-driven solutions to enhance the city’s environment and services.
The Tafaul platform reflects Riyadh Municipality’s commitment to activating the citizen’s role as a key partner in urban development. It also reinforces the concept of a smart city that responds to the needs of its residents with flexibility and transparency. Below is a table showcasing a selection of outstanding e-consultations published on the Tafaul platform.
The related Sustainable Development Goals (SDGs) | Expected Effect Report | Target Audience | Initiatives Description | Initiatives Type | Initiatives Topics |
Digital inclusion, justice, equality, and quality of services SDG 3: Good Health and Well-being SDG 10: Reduced Inequalities SDG 11: Sustainable Cities and Communities SDG 16: Peace, Justice, and Strong Institutions
| In progress | Older People | Developing customized assistive tools to ensure easy and clear navigation for senior citizens, in implementation of the directives of the Steering Committee chaired by His Excellency the Secretary. The initiative adopts a co-design approach through a campaign to collect feedback from seniors about the challenges they face and the features they need, contributing to the development of a more comfortable and user-friendly digital experience for this important group. | Co-Creation Initiatives | Developing tools to assist the elderly in browsing the website
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Digital inclusion, justice, equality, and quality of services SDG 10: Reduced Inequalities SDG 11: Sustainable Cities and Communities SDG 16: Peace, Justice, and Strong Institutions SDG 17: Partnerships for the Goals
| In progress | Citizen, Resident, Visitor | Enabling all residents to browse the website in their preferred languages through the instant translation service supporting more than 150 languages, using digital accessibility tools. The initiative relies on a co-design approach, gathering user feedback to assess the quality of the service and suggest improvements. This participation is expected to contribute to the development of translation and enhance the browsing experience, thereby promoting inclusive digital access and meeting the needs of all groups. | Co-Creation Initiatives
| Development of the Instant Translation Service on Riyadh Municipality’s Website |
SDG 11 (Sustainable Cities and Communities), SDG 17 (Partnerships for the Goals), | Citizen, Resident, Business, Old People, Women, Youth, People With Disabilities | The Riyadh Municipality will publish a public consultation through its account on Platform X to gather public feedback and insights on the "Basatah" event. In light of the Municipality's commitment to maximizing the event's benefits and the notable turnout in previous years, the Municipality is keen to know your opinions on the suitable duration for this year's "Basatah" event. Please note that the event takes place only on Saturdays each week. | Electronic Voting
| The optimal duration for continuing the "Basatah" event in Riyadh | |
SDG 11 (Sustainable Cities and Communities), SDG 17 (Partnerships for the Goals) | Youth, Citizens, Resident / Visitor | Riyadh Region Municipality asked the public about the best place for a Bsata. | Electronic Voting
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SDG 10: Reduced Inequalities, SDG 3: Good Health and Well-being | Citizen, Resident, People With Disabilities | The Riyadh Municipality will publish a public consultation via its accounts on the X platforms to gather public opinions and insights regarding People with disabilities Centers for the elderly and assess the need for establishing new centers in Riyadh neighborhoods. | Public Consultation (Electronic Voting) | Enhancing the Integration of Residents into the Local Community | |
SDG 11: Sustainable Cities and Communities, SDG 3: Good Health and Well-being | Decision: Under review through official channels in preparation for adopting a joint resolution | Citizen, Resident / Visitor, Youth, Woman, Business, Persons with disabilities, Older People | to gather the opinions of residents on humanizing neighborhoods, with a focus on presenting sidewalks and walkways suitable for pedestrians, making them safer and more comfortable for everyone.
| Public Consultation (Urban Development) | |
SDG 16: Peace, Justice and Strong Institutions, SDG 11: Sustainable Cities and Communities | Decision: Under review through official channels in preparation for adopting a joint resolution.
| Citizen, Resident / Visitor, Youth, Woman, Business, Persons with disabilities, Older People | The Riyadh Municipality is keen on enhancing electronic participation and empowering citizens to actively contribute to the participatory budget by listening to your opinions and suggestions. | Participatory Budgeting | Priorities for Implementing Some Vital Projects within Riyadh City participatory budget
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SDG 10: Reduced Inequalities, SDG 16: Peace and Justice |
| Resident / Visitor, Youth, Persons with disabilities, Older People | The initiative aims to develop and improve to enable and involve hearing-impaired residents of Riyadh to request a sign language interpreter, by submitting suggestions and opinions about the service and participating in designing the service to ensure that it is compatible with the need. | Co-Creation Initiatives
| appointment with a sign language official
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SDG 9 (Industry and Innovation), SDG 11 (Sustainable Cities and Communities) | View the report | Citizen, Resident / Visitor, Youth, Woman, Business, Persons with disabilities, Older People | to improve and develop the spatial portal in the Madinaty application of the Riyadh Region Municipality by involving the region’s residents in presenting their opinions | Co-Creation Initiatives
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SDG 9 (Industry, Innovation, and Infrastructure), SDG 11 (Sustainable Cities and Communities) |
| Citizen, Resident / Visitor, Youth, Woman, Business, Persons with disabilities | to enhance the development and improvement of the Riyadh Region Municipality website by involving the region’s residents in providing their opinions and suggestions, which contributes to meeting their needs and improving the user experience. | Co-Creation Initiatives
| Improving and developing the website of the Secretariat of the Riyadh Region |
Digital inclusion, justice, equality, and quality of services SDG 3: Good Health and Well-being, SDG 10: Reduced Inequalities, SDG 11: Sustainable Cities and Communities
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| Older People | Improving digital services for the elderly The "Improving Digital Services for the Elderly" initiative aims to enhance the ease of use of digital services and improve the satisfaction of the elderly with them | Co-Creation Initiatives
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SDG 10: Reduced Inequalities, SDG 16: Peace and Justice |
| Resident | continuously works on enhancing electronic participation. This consultation aims to identify the types of events that can help promote the integration of residents into the local community in Riyadh. | Public Consultation | Enhancing the Integration of Residents into the Local Community |
SDG 10: Reduced Inequalities, SDG 3: Good Health and Well-being
| Citizen, Resident, People With Disabilities | The Riyadh Municipality will publish a public consultation via its accounts on the X platforms to gather public opinions and insights regarding People with disabilities Centers for the elderly and assess the need for establishing new centers in Riyadh neighborhoods. | Public Consultation (Electronic Voting) | Enhancing the Integration of Residents into the Local Community | |
SDG 11 (Sustainable Cities and Communities), SDG 3 (Good Health and Well-being) | Citizen, Resident, Women, Youth, People With Disabilities | Riyadh Municipality will publish a public consultation through its account on Platform X to gather feedback from individuals and youth and understand their views on the sports fields and facilities in the parks of Riyadh Municipality | Public Consultation | ||
SDG 11 (Sustainable Cities and Communities), SDG 3 (Good Health and Well-being) | Citizen, Resident, Old People, Women, Youth, People With Disabilities | Riyadh Municipality continuously strives to enhance electronic participation. This consultation aims to identify the most important services you would like to see added to public parks to improve your experience.
| Public Consultation | ||
SDG 3 (Good Health and Well-being), SDG 10 (Reduced Inequalities) |
| Citizen, Resident, Old People, | The Riyadh Municipality will publish a public consultation via its accounts on the X platforms to gather public opinions and insights regarding Diwaniyat Al-Ghaleen for the elderly and assess the need for establishing new centers in Riyadh neighborhoods. | Public Consultation (Urban Development) | Expanding Diwaniyat Al-Ghaleen Centers in Riyadh Neighborhoods |
SDG 11 (Sustainable Cities and Communities), SDG 3 (Good Health and Well-being) |
| Citizen, Resident, OldPeople, Women, People With Disabilities | The Riyadh Municipality is continuously working to enhance electronic participation, and the consultation on the satisfaction of people with special needs regarding universal accessibility in Riyadh Municipality parks aims to better understand community needs to more effectively meet beneficiaries' expectations | Public Consultation (Urban Development) | |
SDG 5 Gender Equality, SDG 8 Decent Work and Economic Growth |
| Citizen, Resident, Business, Women, Youth | Riyadh Municipality has/will publish a public consultation through its account on Platform X to gather public opinions and insights on the "Basatah" event. Given the Municipality's commitment to maximizing the event's benefits and the notable turnout in previous years, the Municipality seeks your views on the preferred business activities for women entrepreneurs with small businesses in the "Bastah" event. | Electronic Voting
| Preferred Business Activities for the Bastah Event Among Women
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SDG 9 Industry, Innovation, and Infrastructure, SDG 11 Sustainable Cities and Communities |
| Citizens, Resident / Visitor, | will publish a public consultation via the X platform for the purpose of consulting the public and knowing their views on the data they see as being focused on to feed and develop the open data platform of the Riyadh Region. | Public Consultation | Your views on developing the open data portal of the Riyadh Region Municipality |
SDG 9: Industry, Innovation, and Infrastructure, SDG 11: Sustainable Cities and Communities |
| Citizens, Resident / Visitor, | a public consultation via the x platform for the purpose of consulting the public and knowing their views on improving your digital journey in the “940 Report” service, which was launched by Riyadh Municipality via the “MyCity” application. | Co-Creation Initiatives
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SDG 11 Sustainable Cities and Communities SDG 13 (Climate Action) |
| Citizens, Resident / Visitor, Business | a public consultation via the x platform for the purpose of consulting the public and knowing their views on improving the “Indoor Pesticide Spraying” service, which was launched by Riyadh Municipality via the “MyCity” application. | Public Consultation Service Improvement |
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SDG 9 (Industry, Innovation, and Infrastructure), SDG 11 Sustainable Cities and Communities |
| Citizens, Resident / Visitor, Business | a public consultation via the x platform in order to consult the public and know their views on the “MyCity” application, which provides various digital services. | Co-Creation Initiatives to improving the “MyCity” application
| Your views on developing the “My City” application launched by the Riyadh Region Municipality |
SDG 9 (Industry, Innovation, and Infrastructure), SDG 11 Sustainable Cities and Communities |
| Citizens, Resident / Visitor, Business | a public consultation via the X platform for the purpose of consulting the public and knowing their views on the information they see as being focused on to feed and develop the spatial portal of the Secretariat of the Riyadh Region. | Public Consultation | Your views on developing the spatial portal of the Secretariat of Riyadh Region |
SDG 11 Sustainable Cities and Communities, SDG 12Responsible Consumption and Production, SDG 13 (Climate Action) |
| Citizens, Resident / Visitor | Riyadh Region Municipality has asked the public about the challenges of waste sorting and recycling | Public Consultation | Challenges of waste sorting and recycling
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SDG 11 Sustainable Cities and Communities SDG 17: Partnerships for the Goals
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| Youth, Citizens, Resident / Visitor | Riyadh Region Municipality asked the public about the best place for a Bsata. | Participation in Decision-Making
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Last Update:
05/22/2025
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